Terms, Conditions and FAQ

 

 

• What is this store’s return and exchange policy?

  Every item except for the digital files are hand signed and therefore cannot be returned or refunded.

   

• Do you accept orders placed from anywhere in the world?

  We ship everywhere in the world! Shipping is fulfilled by Deutsche Post or DHL. Please note that you may have to pay duties and taxes to your country’s government. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Except for big packages there will be no tracking numbers provided. For orders from the EU, sales tax is included in the product price.

   

• How long will it take to receive my order?

  Once shipped, most domestic orders (within Germany) take anywhere from 3 to 7 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times (outside of Germany) may vary between 2 to 5 weeks. PLEASE NOTE THAT DUE TO COVID-19, INTERNATIONAL SHIPPING HAS SLOWED DOWN CONSIDERABLY AND PACKAGES ARE BEING SENT BY BOAT AND NOT AIRMAIL ANYMORE. THIS CAN LEAD TO SHIPPING TIMES BETWEEN 2-8 WEEKS. PLEASE TAKE THIS TIME INTO ACCOUNT WHEN ORDERING OR ORDER DIGITALLY INSTEAD.

• I’m not able to download my books!

  If you didn’t get your download link or have problems to get the files just write me an email containing your order number to info@kamuicosplay.com. I usually reply to all emails within 24 hours and am glad to help you out!

   

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Terms of Service

 

General terms and conditions of business

1. Scope of application

a) For all orders via the online shop the following terms and conditions apply.

b) The online shop is aimed at consumers.

c) A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity, which, when concluding a legal transaction, acts in exercise of its commercial or independent professional activity.

2. Contracting party, Conclusion of contract, possibilities of correction

a) Any contracts based on these terms and conditions are concluded with the BUY MY BOOKS LDA, info (at) kamuicosplay.com.

b) The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can place the products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order is sent by e-mail immediately after sending the order.

c) When the contract is concluded depends on the payment method you have chosen:

PayPal Plus

Within the payment service PayPal Plus we offer you different payment methods as PayPal Services. After placing your order you will be redirected to the website of the online provider PayPal. There you can enter your payment data and confirm the payment order to PayPal. Thereby the contract with us is concluded.

3. Contract Language, Contract Text Storage

The language available for the conclusion of the contract is English. We save the text of the contract and send you the order data and the general terms and conditions in text form. You can view the contract text in the customer login. Should you lose your documents concerning your orders, please contact us by e-mail or telephone. We will send you a copy of the order data.

4. Terms of Delivery

a) In addition to the stated product prices, shipping costs may be added. You can find out more about the shipping costs on the product pages. If we are not informed about shipping costs or if these are not incurred due to the nature of the products, they will not be charged.

b) Unless otherwise agreed, the delivery will be made to the delivery address you specify. On the website you will find information on the availability of products sold by us (e.g. on the respective product detail page). We would like to point out that all information regarding availability, shipping or delivery of a product are only approximate indications and approximate guidelines. They do not represent any binding or guaranteed shipping or delivery dates, unless this is expressly designated as a binding date in the shipping options of the respective product.

c) If, during the processing of your order, we discover that products you have ordered are not available, you will be informed of this separately by e-mail or by a message in your customer account. Your legal claims remain unaffected.

d) As far as a delivery to you is not possible because the delivered goods do not fit through the entrance door, front door or staircase of the customer or because you are not found at the delivery address indicated by you, although the delivery time was announced to you with an appropriate period, you bear the costs for the unsuccessful delivery.

5. Payment

The following payment methods are basically available in the shop:

PayPal Plus

Within the payment service PayPal Plus we offer you different payment methods as PayPal Services. You will be forwarded to the website of the online provider PayPal. There you can enter your payment data, confirm the use of your data by PayPal and the payment order to PayPal.

If you have chosen PayPal as your payment method, you must be registered there or register first to be able to pay the invoice amount and authenticate yourself with your access data. The payment transaction is automatically carried out by PayPal immediately after confirmation of the payment order. You will receive further instructions during the ordering process.

Credit card via PayPal

If you have chosen the credit card payment method, you do not need to be registered with PayPal to pay the invoice amount. The payment transaction will be carried out immediately after confirmation of the payment order and after your legitimation as the rightful cardholder by your credit card company at the request of PayPal and your card will be charged. You will receive further information during the ordering process.

Debit note via PayPal

If you have chosen the payment method direct debit, you do not need to be registered with PayPal to pay the invoice amount. When you confirm the payment order, you give PayPal a direct debit mandate.

You will be informed by PayPal about the date of the account debit. By submitting the direct debit mandate immediately after confirmation of the payment order, PayPal will ask its bank to initiate the payment transaction. The payment transaction is executed and your account is debited. You will receive further instructions during the ordering process.

6. Retention of Title

The goods remain my property until full payment is received. For digital goods, all rights of use remain with us until full payment is received.

7. Digital Products

a) In the case of digital products in our online shop, the contract is processed by us exclusively digitally. 

b) You are granted the contractually agreed, non-transferable, non-exclusive right to use the Digital Goods as stated in the product description.  The digital goods will be sent to you digitally by us or are available as a download in your member area.  It is therefore your responsibility to provide correct information about your e-mail address and to have access to it.

c) The purchased content and documents may be used by you exclusively for your own use. Any commercial use, in particular the sale, renting, leasing or lending of documents, graphics, samples or other works relevant to copyright, both in printed and file form, is not permitted. The permanent storage of substantial amounts of data for the purpose of creating one’s own systematic collections is not permitted.

d) The digital products offered by us are available in the file type and file size as described in the respective offer. Subject to the electronic delivery of the files to the e-mail address you have specified in your customer profile, if the download does not work for reasons for which we are responsible, you have no right to delivery of the products in any other way than the download (e.g. by post) and/or in any other form (e.g. in another file format; on a physical data carrier, e.g. on CD-ROM).

e) It is your sole responsibility to ensure that the technical and actual requirements are met which are necessary for you to be able to carry out the download offered (e.g. Internet access, Internet browser software, operating system, other necessary programs) and to be able to open, edit and/or save the downloaded files/software (e.g. suitable word processing program; e.g. suitable spreadsheet program).

f) We do not assume any kind of guarantee for any digital goods apart from the product description and in particular we do not guarantee any specific purpose of use.

g) Attention: If the download is made available immediately after the conclusion of the contract, you are no longer entitled to cancel and / or not to return it. Further details are regulated in our declaration of revocation.

h) We do not give a special guarantee that digital works will cause damage to your IT or other items. Your statutory warranty rights for defects remain unaffected.

8. Transport Damage

If goods with obvious transport damages are delivered, please complain about such errors as soon as possible to the deliverer and please contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.

9. Warranties and Guarantees

a) The statutory law on liability for defects shall apply. Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Should the goods delivered by us be defective, you may, within the framework of the statutory provisions, choose to demand either elimination of the defect or delivery of defect-free goods (supplementary performance). If the supplementary performance fails, you can reduce the purchase price or – in case of a considerable defect – withdraw from the contract.

10. Liability

For claims based on damages caused by us, the responsible legal representatives or vicarious agents, we are always liable without limitation

– in case of injury to life, body or health

– in case of intentional or grossly negligent breach of duty

– in the case of guarantee promises, if agreed, or

– as far as the scope of application of the product liability law is opened.

In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely, due to slight negligence on our part, on the part of the responsible legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

The limitations of liability in the preceding paragraph do not apply in the case of injury to life, body and health, for a defect after the assumption of a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act shall always remain unaffected.

If our liability is excluded or limited, this also applies to the personal liability of our employees, representatives and vicarious agents.

Otherwise claims for damages are excluded.

11. Cancellation Policy

If you are a consumer, you have a right of withdrawal according to the following provisions:

Right of Withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods (or the last goods, part consignment or piece in the case of a contract for several goods of a uniform order or the delivery of goods in several part consignments or pieces) or from the day of the conclusion of the contract, in the case of digital content that is not delivered on a physical data carrier (e.g. CDs or DVDs), to revoke the contract without giving reasons.

To exercise your right of withdrawal, to:

info (at) kamuicosplay.com

inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the sample cancellation form on our website or send us another clear statement. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period and that you have returned the goods within the period defined below.

Please contact me for additional information regarding the scope, content and explanation of the exercise!

Download Sample Cancellation Form

Consequences of Revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional costs resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the date on which we receive notification of your revocation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods without delay and in any case within 14 days at the latest from the day on which you inform me of the cancellation of this contract to

info (at) kamuicosplay.com

to be returned or handed over. The deadline is met if you send the goods before the end of the 14-day period. You bear the direct costs of returning the goods. Goods that cannot be sent by parcel post will be collected from you.

Exceptions to the right of withdrawal

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.

The right of revocation does not exist or expires for the following contracts:

• for the delivery of goods which are not suitable for return for reasons of health protection or hygiene and whose sealing has been removed after delivery or which have been inseparably mixed with other goods after delivery due to their nature;
• for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery
• for the delivery of goods, which are manufactured according to customer specifications or clearly tailored to personal needs
• for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
• in the case of services, if we have provided these in full and you have taken note of them before placing the order and have expressly agreed that we can begin to provide the service and you lose your right of revocation in the event of full performance of the contract;
• for the supply of newspapers, periodicals or magazines, other than subscription contracts; and
• for the supply of alcoholic beverages, the price of which was agreed when the purchase contract was concluded, but which can only be supplied after 30 days and the current value of which depends on fluctuations in the market over which the entrepreneur has no control.

Exclusion of the right of revocation

The right of withdrawal does not apply to contracts

• for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
• for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;

The right of withdrawal expires prematurely for contracts:

• for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery
• for the delivery of goods, if these have been inseparably mixed with other goods after delivery due to their nature;
• for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery

12. Data protection

You agree to the storage, processing and use of the personal data transmitted to me by your order for the purpose of executing your order. For digital products you agree to the possible transmission of your contact data.  Further details are regulated by the privacy policy on our website.

Download Sample Cancellation Form